Delivery

Delivery times

Our packages are shipped from France within 24-48 hours by La Poste in Colissimo tracked with delivery against signature and insurance included. Delivery times are as follows:

- Metropolitan France: 48 hours

- Overseas and International: 4 to 8 working days

Where do you deliver?

We ship worldwide.

How much does delivery cost?

Delivery costs vary depending on the weight of the package and the destination country, according to the Colissimo rates set up by La Poste.

Delivery problems

As soon as your package is taken care of by the carrier (La Poste), it is under their responsibility.

In the event of a delivery problem, we therefore invite you to make a complaint to La Poste with your Colissimo number and your identity document.

To make a complaint, you can contact your post office, call 3634 or make a complaint online by clicking here.

Your tracking number was sent to the email address you provided when you placed your order. If you cannot find it, please contact us by email at contact@maderofrance.com.

Exchange and refund

Our exchange and refund guarantee lasts 14 days and begins upon receipt of your package. It only covers physical products sold on our website, not online training courses.

This warranty concerns the receipt of products that do not correspond to your order, and the receipt of broken/damaged tools. If this is your case, please contact us by email at contact@maderofrance.com.

Customs fees

Depending on your place of residence (International, Overseas, etc.) customs fees may be requested by the carrier and are in no way dependent on our will nor reimbursable.

Additional costs when ordering

Some banks charge additional fees for online purchases. These cases are rare and are often attributed to foreign banks and destinations.

These fees, which can vary from a few cents to €5, are proportional to the amount of your order and are beyond our control. When you place an order on our site, we only receive the amount indicated at the time of payment. If you notice an additional charge corresponding to your purchase on our site, please contact your bank.